Warranty & Repair Services
Comprehensive coverage and support for all your rented equipment
Full Coverage
Complete warranty on all equipment during rental period
24/7 Support
Round-the-clock technical assistance
Free Repairs
No additional charges for covered repairs
Quick Replacement
Immediate replacement for critical issues
Warranty Coverage
Standard Warranty
What's Covered
- Manufacturing defects
- Hardware component failures
- Performance degradation issues
- Software-related problems
- Normal wear and tear
- Power supply issues
- Display problems
- Keyboard/mouse malfunctions
Response Time: 4-8 hours
Resolution Time: 24-48 hours
Coverage Period: Full rental duration
Extended Coverage
Additional Protection
- Accidental damage coverage
- Liquid spill protection
- Theft and burglary coverage
- Fire and natural disaster protection
- Power surge damage
- Transportation damage
- Vandalism coverage
- Priority replacement service
Response Time: 2-4 hours
Resolution Time: 12-24 hours
Additional Cost: 10% of monthly rent
Support Levels & Response Times
Critical Issues
Equipment completely non-functional, affecting business operations
High Priority
Major functionality issues with workaround available
Medium Priority
Non-critical issues that don't affect primary functionality
Low Priority
General inquiries, training, and optimization requests
Repair Process
Issue Reporting
Report the issue through our multiple channels
- 24/7 Support Hotline: +91 98765 43210
- WhatsApp: +91 98765 43210
- Email: support@taknixsolution.com
- Customer Portal: Online ticket system
Remote Diagnosis
Our technical team performs initial diagnosis
- Remote troubleshooting session
- System diagnostic tests
- Issue categorization and priority assignment
- Estimated resolution time provided
Resolution Action
Based on diagnosis, appropriate action is taken
- Remote fix: Software issues resolved online
- On-site repair: Technician visits your location
- Workshop repair: Equipment taken for detailed work
- Immediate replacement: For critical failures
Quality Assurance
Ensure complete resolution and customer satisfaction
- Functionality testing and verification
- Performance optimization
- Customer acceptance and sign-off
- Follow-up within 24 hours
Available Services
Remote Support
Instant technical assistance through remote access
- Software troubleshooting
- Configuration assistance
- Performance optimization
- Update installations
- Security scans and cleanup
On-Site Repair
Professional technicians at your location
- Hardware component replacement
- Network setup and troubleshooting
- Peripheral installation
- System upgrades
- Data backup and recovery
Workshop Service
Comprehensive repair at our service center
- Complex hardware repairs
- Motherboard and chipset issues
- Display panel replacement
- Deep cleaning and maintenance
- Firmware updates and BIOS repairs
Emergency Replacement
Immediate replacement for business continuity
- Critical system failures
- Theft or accidental damage
- Natural disaster impact
- Irreparable equipment damage
- Business continuity requirements
Preventive Maintenance
Weekly Monitoring
- System performance checks
- Resource utilization monitoring
- Security status verification
- Backup system validation
Monthly Maintenance
- Software updates and patches
- Antivirus definition updates
- System optimization
- Hardware health checks
Quarterly Service
- Deep system cleaning
- Component inspection
- Thermal management check
- Comprehensive diagnostics
Warranty Exclusions
User-Caused Damage
- Physical damage due to mishandling
- Liquid spills (without extended coverage)
- Intentional damage or abuse
- Unauthorized modifications or repairs
- Removal of serial numbers or labels
External Factors
- Power surge damage (without UPS)
- Environmental damage (humidity, extreme temperature)
- Acts of nature (flooding, earthquakes)
- Theft or burglary (without extended coverage)
- War, riots, or civil disturbances
Software & Data
- Virus or malware infections
- Data loss or corruption
- Third-party software issues
- Operating system reinstallation
- Custom software development
Consumables & Accessories
- Printer ink and toner cartridges
- Batteries (beyond normal life cycle)
- External cables and adapters
- Mice, keyboards (physical damage)
- Memory cards and USB drives
Technical Support Contacts
Emergency Support Hotline
+91 98765 43210
24/7 for critical issues
For immediate assistance with critical equipment failures
WhatsApp Support
+91 98765 43210
24/7 Quick responses
Fast response for all types of issues
Email Support
support@taknixsolution.com
Response within 2-4 hours
Detailed technical queries and documentation
Customer Portal
portal.taknixsolution.com
Available 24/7
Track tickets, schedule maintenance, access resources
Service Level Agreement
Our Commitment: If we fail to meet our SLA commitments, you may be eligible for service credits or rental adjustments. Contact our support team for more details about our service guarantees.