Customer Support Center

Renting is simple:

1. Browse our equipment catalog online
2. Select your desired equipment and rental duration
3. Create an account and complete KYC verification
4. Make payment (rental + security deposit)
5. Schedule delivery and setup

Individual Customers:

• Government-issued photo ID (Aadhaar, Passport, Driving License)
• Address proof (Utility bill, Bank statement)
• Income proof (Salary slip, Bank statements)

Corporate Customers:

• Company registration certificate
• GST certificate
• Authorized signatory documentation
• Office address proof

The minimum rental period varies by equipment type:

• Regular Equipment: 1 month minimum
• Event/Project Rentals: 1 day minimum
• Corporate Bulk Orders: 3 months minimum

We offer discounts for longer rental periods (3+ months, 6+ months, 12+ months).

Yes, you can extend your rental period at any time. Contact us at least 7 days before your current rental expires to arrange extension. Extended rental rates may apply, and longer extensions may qualify for additional discounts.

We accept various payment methods:

• Cash on Delivery (COD)
• Online Bank Transfer (NEFT/RTGS)
• UPI Payments
• Debit/Credit Cards
• Corporate Cheques
• Digital Wallets

Security deposit varies by equipment type:

• Laptops: 1-2 months rent equivalent
• Desktops: 1-2 months rent equivalent
• Printers: 1 month rent equivalent
• Projectors: 2-3 months rent equivalent

The deposit is fully refundable upon return of equipment in good condition.

Security deposit is refunded within 7-10 business days after successful return and inspection of equipment. Deductions may apply for:

• Equipment damage beyond normal wear
• Missing accessories or components
• Outstanding rental payments
• Deep cleaning charges

No, we believe in transparent pricing. All charges are clearly mentioned:

• Monthly rental amount (as displayed)
• Security deposit (refundable)
• Delivery charges (if applicable)
• Late payment charges (if applicable)
• Damage charges (if applicable)

We provide comprehensive technical support:

• 24/7 phone and remote support
• On-site repair and maintenance
• Software installation and updates
• Hardware troubleshooting
• Network configuration assistance
• User training and orientation

Our response times vary by issue priority:

• Critical Issues: 2-4 hours response
• High Priority: 4-8 hours response
• Medium Priority: 8-24 hours response
• Low Priority: 24-48 hours response

For complete equipment failure, we provide immediate replacement service:

• Same-day replacement for critical business needs
• 24-48 hour replacement for non-critical issues
• No additional charges for warranty-covered issues
• Temporary equipment provided during repair

Yes, we provide free delivery and setup within Jaipur city limits (25km radius). For locations beyond this range, nominal delivery charges apply based on distance.

Standard Delivery: 24-48 hours for in-stock items
Express Delivery: Same day or next day (additional charges)
Bulk Orders: 48-72 hours
Custom Configuration: 3-5 business days

Yes, you can reschedule your delivery:

• First 2 reschedules: Free with 4-hour advance notice
• Third reschedule: ₹200 charges apply
• No-show during confirmed slot: ₹500 charges
• Weather-related delays: Automatic rescheduling at no cost