Terms & Conditions

1Acceptance of Terms

By accessing, browsing, registering, or transacting on this website (the “Website”), you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, you must not use the Website or place rental orders for any products or services.

2Nature of Rental & Ownership

• Usage rights: placing an order grants the customer temporary usage rights to the rented product for the agreed duration.
• Ownership: all products remain the absolute property of TakniX Solutions. Renting does not confer any ownership, equity, or transfer of title to the customer.
• Prohibition of pledging & sub-leasing: rented items cannot be sold, mortgaged, pledged, sub-rented, or relocated to an unapproved address. Any attempt to do so is treated as an unlawful violation and a breach of contract.

3Rental Tenure & Lock-In Period

• Contract duration: the rental period begins on the day of delivery and ends on the scheduled return date shown on the invoice / order confirmation.
• B2C minimum lock-in: standard retail rentals are subject to a minimum tenure of 3 months, unless a short-term custom plan is explicitly chosen.
• B2B minimum lock-in: commercial corporate rentals carry a minimum lock-in period of 3 to 12 months.
• Early returns: returning items before the end of the minimum lock-in period does not waive rental dues. The customer remains liable for the remaining rental charges of the lock-in period.

4Billing, Payments & Late Fees

• Advance billing: rental charges are billed in advance at the start of each billing cycle.
• Payment due date: recurring payments must be cleared within 7 days of invoice issuance via approved electronic payment methods (net banking, UPI, cards or bank transfer).
• Late payment fee: a late fee of 10% of the base rental amount is applied automatically to any payment made after the due date, plus applicable interest until the balance is cleared.

5Delivery & Return Inspection

• Delivery window: delivery personnel will wait up to 15 minutes at the delivery address. If no recipient is available, delivery is rescheduled and a re-attempt fee applies.
• 2-hour reporting window: customers must inspect the product immediately on delivery. Any visible defects, functional issues or damage must be reported to TakniX within 2 hours of delivery. Failure to report within this window confirms the product was delivered in fully functional, defect-free condition.
• Returns: pickups are scheduled at the end of the rental period. Products must be packed and ready in their original delivered condition.

6Damage, Loss & Theft

• Repairable damage: customers are liable for the actual OEM repair / replacement costs plus a standard ₹300 logistics and handling fee.
• Irreparable damage / loss / theft: the customer is liable for 100% of the current replacement cost of the product.
• Theft incident reporting: in case of loss or theft, a formal police report (FIR) must be registered within 24 hours and submitted to TakniX. Filing a report does not discharge financial liability for the replacement cost.

7Mandatory KYC & Onboarding

All orders require complete verification before confirmation and dispatch. TakniX reserves the right to approve, hold, or cancel any order based on internal risk underwriting.

B2C (individual) verification:

• PAN card
• Government-issued permanent address proof
• Employment verification (corporate email OTP, employee ID, or salary details)
• Students: valid student ID, institutional email, and mandatory parent/guardian KYC
• Orders for unverified hostels or temporary PG accommodation are not accepted without a verified permanent resident guarantor

B2B (corporate) verification:

• Sole proprietorship: proprietor PAN, government ID, Udyam/MSME, GST certificate, 3–6 months bank statements, and 3 undated security cheques
• Partnership / LLP: entity PAN, partnership deed / certificate of incorporation, partner IDs, GST certificate, 6 months bank statements, and 3 undated security cheques
• Pvt Ltd / Ltd companies: company PAN, certificate of incorporation (CIN), MoA & AoA, list of directors, GST certificate, 6 months bank statements, board resolution for the authorised signatory, signatory ID, and 3 undated security cheques

8Fraud Prevention & Risk Management

• Automated risk screening: TakniX uses automated risk models and cross-verification systems to prevent identity theft, impersonation and fraudulent documentation. Applications with mismatched details or suspicious footprints will be declined immediately.
• Credit assessment authorisation: customers authorise TakniX to check credit reports and repayment histories through registered Credit Information Companies (such as Recordent / CIBIL) for risk assessment and verification.
• Data security & privacy: customer data is collected and processed strictly for identity verification, credit underwriting, fraud prevention and service delivery under applicable data protection laws. Data is never shared or sold for third-party marketing.
• Data sanitisation on return: customers must back up personal / corporate data and log out of all accounts before returning equipment. TakniX runs automated data-wipe protocols on all returned systems.

9Default & Remote Device Management

• Events of default: a customer is in default upon non-payment exceeding 15 days, submission of false documents, unapproved equipment tampering or opening, or failure to return products upon rental expiry.
• Remote lock: in the event of non-payment, default, or suspected theft/fraud, TakniX reserves the right to remotely lock or restrict hardware functionality via device management controls.
• Asset repossession & legal action: possessory rights are revoked upon default, permitting physical recovery of the device and legal action under civil and criminal laws, including Section 138 for dishonoured cheques.

10Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India. All disputes or claims arising out of or related to rentals placed with TakniX Solutions are subject to the exclusive jurisdiction of the competent courts in Jaipur, Rajasthan.