Rental Terms & Conditions

1.1 Order Process

• Select equipment from our online catalog
• Choose rental duration (minimum 1 month for most equipment)
• Complete account registration and KYC verification
• Pay rental amount and security deposit
• Schedule delivery and installation

1.2 Documentation Required

• Valid government-issued photo ID (Aadhaar, Passport, Driving License)
• Address proof (Utility bill, Rental agreement, Bank statement)
• Income proof (Salary slip, Bank statements, ITR)
• Corporate rentals: Company registration, GST certificate, Authorization letter

1.3 Verification Process

• Document verification within 24 hours
• Address verification (if required)
• Credit score check (for high-value equipment)
• Reference verification (if applicable)

2.1 Individual Customers

• Age: 21 years or above
• Valid Indian address and contact details
• Stable income source
• Clear credit history (for premium equipment)

2.2 Corporate Customers

• Registered business entity
• Valid GST registration
• Business operational for minimum 1 year
• Authorized signatory documentation

2.3 Exclusions

We reserve the right to refuse rental services to:

• Customers with poor rental history
• Incomplete or fraudulent documentation
• Customers residing in non-serviceable areas
• Minors or legally incompetent persons

3.1 Rental Periods

• Short-term: 1-3 months
• Medium-term: 4-11 months
• Long-term: 12+ months
• Event/Project: Daily/Weekly rentals (minimum charges apply)

3.2 Pricing Structure

• Monthly rental charges as displayed on the website
• Discounts available for longer rental periods
• Seasonal pricing may apply
• Corporate bulk discounts available

3.3 Payment Schedule

• First month rent + security deposit: Due upon order confirmation
• Subsequent payments: Due by the 5th of each month
• Late payment charges: ₹200 + 2% per day after due date
• Advance payment discounts available for 6+ month commitments

4.1 Deposit Amount

• Laptops: 1-2 months rent equivalent
• Desktops: 1-2 months rent equivalent
• Printers: 1 month rent equivalent
• Projectors: 2-3 months rent equivalent
• High-value equipment: Up to 3 months rent equivalent

4.2 Deposit Refund

• Full refund upon successful return of equipment
• Deductions for damages, missing accessories, or cleaning charges
• Refund processed within 7-10 business days
• Refund via original payment method or bank transfer

4.3 Deposit Adjustments

• Outstanding rental payments
• Damage repair costs
• Replacement costs for missing items
• Late return charges
• Deep cleaning charges (if applicable)

5.1 Delivery Service

• Free delivery within city limits
• Delivery charges for locations beyond 25km from city center
• Express delivery available (additional charges apply)
• Delivery timeframe: 24-48 hours for in-stock items

5.2 Installation & Setup

• Free basic installation and setup
• Software installation (licensed software only)
• Network configuration and connectivity
• User orientation and training

5.3 Delivery Conditions

• Customer or authorized person must be present
• Suitable space and power connections required
• Ground floor delivery included; stairs/elevator charges extra
• Inspection and acceptance required before installation

6.1 Included Services

• 24/7 technical support hotline
• Remote troubleshooting and assistance
• On-site repair for hardware issues
• Preventive maintenance as per schedule
• Software updates and patches

6.2 Response Time

• Critical issues: 4-8 hours response
• Non-critical issues: 24-48 hours response
• Scheduled maintenance: As per convenience

6.3 Exclusions

• Damage due to misuse or negligence
• Liquid damage or physical abuse
• Virus/malware removal (customer responsibility)
• Data recovery services
• Third-party software issues

7.1 Return Process

• 15-day advance notice required for return
• Schedule return pickup through customer service
• Equipment inspection at pickup location
• Return receipt provided after verification

7.2 Return Condition Standards

• Equipment in working condition
• All original accessories included
• No significant physical damage
• Original packaging preferred but not mandatory
• Data wiped and factory reset completed

7.3 Return Charges

• Free pickup within city limits
• Late return charges: 10% of monthly rent per day
• Cleaning charges: ₹200-500 depending on equipment
• Missing accessories replacement cost

8.1 Damage Categories

• Minor damage: Cosmetic scratches, minor wear
• Major damage: Functional impact, screen cracks
• Total loss: Theft, fire, irreparable damage

8.2 Damage Charges

• Minor damage: Up to 20% of equipment value
• Major damage: 21-80% of equipment value
• Total loss: 100% of equipment value + rental charges
• Assessment by authorized technician final

8.3 Reporting Requirements

• Immediate notification of damage/loss
• Police FIR for theft cases
• Insurance claim assistance provided
• Detailed damage report with photographs

9.1 Customer Cancellation

• Before delivery: Full refund minus processing charges
• After delivery (within 48 hours): 50% refund
• After 48 hours: No refund, regular return process

9.2 Company Cancellation

• Equipment unavailability or technical issues
• Customer eligibility issues
• Force majeure conditions
• Full refund provided within 5-7 business days

9.3 Processing Charges

• Order processing: ₹100-500 depending on order value
• Delivery charges (if applicable)
• Payment gateway charges

10.1 Customer Liability

• Responsible for equipment safety and security
• Liable for damage, loss, or theft
• Must not sublease or transfer equipment
• Immediate notification of any issues required

10.2 Company Liability

• Equipment functionality as per specifications
• Timely delivery and pickup
• Technical support during rental period
• Limited to rental amount for service issues

10.3 Insurance Coverage

• Basic insurance included in rental
• Covers manufacturing defects and normal wear
• Excludes damage due to misuse or negligence
• Additional comprehensive insurance available

10.4 Force Majeure

• Natural disasters, pandemics, government restrictions
• Service interruptions due to uncontrollable circumstances
• Pro-rata adjustment of rental charges
• Extension of rental period as compensation