Return Policy
Our comprehensive return policy ensures a smooth and transparent process for returning IT equipment. Learn about return windows, procedures, and refund eligibility.
Return Policy Overview
At TakniX Solution, we understand that sometimes equipment needs to be returned. Our flexible return policy is designed to accommodate various scenarios while ensuring fair terms for both our customers and business operations.
Return Windows
- Immediate cancellation: Within 2 hours of delivery
- Early return: Within 24 hours with minimal charges
- Standard return: Up to 50% of rental period completed
- Late return: After 50% completion with restrictions
Equipment Condition
- Original working condition maintained
- All accessories and cables included
- No physical damage or liquid exposure
- Software in original configuration
Documentation Required
- Original rental agreement or order ID
- Valid photo identification
- Return authorization (if applicable)
- Equipment inspection checklist
Important Notice
Return eligibility and refund amounts depend on the timing of your return request, equipment condition, and reason for return. Please review our detailed return zones and conditions below to understand your specific situation.
Return Timeline
Equipment Return Timeline
Equipment Delivered
Your rental period begins when equipment is delivered and accepted. Inspection period starts immediately.
Immediate Cancellation Window
Full refund available within 2 hours of delivery for any reason. Equipment must be unused and in original condition.
Early Return Period
Return possible within 24 hours with minimal restocking fee. 90% refund on unused portion of rental period.
Standard Return Period
Returns accepted up to 50% of rental period. Prorated refund based on unused time and applicable fees.
Late Return Period
Limited return options after 50% completion. Returns may incur penalties and reduced refund eligibility.
Return Zones & Refund Rates
Immediate Return Zone
Refund Rate: 100%
- Full refund of all charges
- No questions asked policy
- Equipment must be unused
- All packaging must be intact
- Same-day pickup arranged
Requirements
- Call within 2 hours of delivery
- Equipment in original condition
- All accessories present
- No setup or installation done
- Valid reason not required
Early Return Zone
Refund Rate: 90%
- 90% refund on rental charges
- 10% restocking fee applies
- Security deposit fully refunded
- Delivery charges non-refundable
- Setup charges (if any) deducted
Requirements
- Return request within 24 hours
- Equipment in good condition
- Professional inspection passed
- Reason for return provided
- Return authorization obtained
Standard Return Zone
Refund Rate: 70-80%
- Prorated refund on unused period
- 20-30% processing fee applies
- Minimum 1-day rental charge
- Inspection and cleaning fees
- Used period non-refundable
Requirements
- Valid reason for return
- 48-hour advance notice
- Equipment condition verification
- Complete inspection checklist
- Manager approval required
Late Return Zone
Refund Rate: 0-50%
- Limited refund eligibility
- Case-by-case evaluation
- Exceptional circumstances only
- High processing fees apply
- No guarantee of refund
Requirements
- Exceptional circumstances required
- Detailed written explanation
- Supporting documentation
- Senior management approval
- Equipment condition critical
Return Process Steps
Contact Us
Call our support team or submit an online return request with your rental details and reason for return.
Return Authorization
Receive return authorization number and instructions. Schedule equipment pickup or drop-off.
Equipment Inspection
Our technician inspects the equipment for condition, completeness, and any damages or modifications.
Refund Calculation
Calculate refund amount based on return zone, equipment condition, and applicable fees or penalties.
Refund Processing
Process approved refund to your original payment method within 5-7 business days.
Confirmation
Receive confirmation email with return receipt and refund details for your records.
Processing Time
Return requests are processed within 24-48 hours during business days. Refunds are credited to your original payment method within 5-7 business days after approval. Bank processing times may vary.
Contact for Returns
Return Hotline
Returns Email
Live Chat
Available on our website
Hours: 9:00 AM - 9:00 PM
Response: Under 5 minutes