Damage Policy

We understand — sometimes things go wrong.

Updated September 13, 2026 All rentals
In short: minor wear and tear from normal use is never charged. Permanent damage, loss or theft is chargeable, and TakniX Care covers accidental damage up to 50% of the product value (capped at ₹25,000).

1General Policy

In case of any damage or missing product(s), TakniX will inform you upon receiving the product back. The customer agrees to pay for any damage to, loss of, or theft (disappearance) of items, regardless of cause or fault.

2What is considered damage?

Any permanent change in the physical appearance of the product, or any change or loss of functionality, is considered damage.

Not considered damage: minor wear and tear arising from general, everyday use of the equipment.

3Missing Product Policy

  • Package security requirement: because we rely on third-party delivery services, you are required to ensure the package is securely locked before returning the product. The customer will be held liable for any loss or damage if the package is not properly secured during transit.
  • Return of missing products: if the customer is willing to return the missing product, TakniX will arrange a pickup. The customer is responsible for the pickup charges, equivalent to the cost of the first pickup incurred by TakniX. The product should be returned as soon as possible, as rental charges apply for each additional day the item is not returned.
  • Payment for missing products: if the customer misplaces or loses the product(s), they must pay for the missing item(s) within 24 hours after the payment link is shared.

4Damage Charges & TakniX Care

In case of any damage or missing product(s), TakniX will notify you upon receiving the product back. The customer agrees to pay for any damage to, loss of, or theft of the item.

With TakniX Care Damage Waiver: your rental is protected against accidental damage up to 50% of the product value, capped at ₹25,000, as per the TakniX Care terms & conditions. If the repair cost exceeds your coverage limit, you are responsible only for the amount exceeding the cap.

What is NOT covered:

  • Damage due to improper usage
  • Theft
  • Burglary
  • Lost items

Repairable damage (without TakniX Care, or exceeding coverage):

  • Actual repair cost + ₹300 to cover logistics expenses

Irreparable damage (without TakniX Care, or exceeding coverage):

  • The customer must pay the current replacement cost of the product in full

5Loss or Theft

  • TakniX Care does not cover loss or theft
  • The customer must pay the current replacement cost of the product in full
  • A separate invoice will be issued for all such charges to ensure full transparency

6Non-Compliance

Failure to comply with the terms of this policy may result in legal action by TakniX.

Questions about this policy?

Our team is here to help — Mon – Sat, 10:00 AM – 7:00 PM

support@taknix.com +91 80588 35006
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